Privacy Policy

Privacy Policy

This Privacy Policy describes how www.foliageplants.co.uk collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie      information, what sites or products you view, search terms, and how you      interact with the Site.
• Purpose of collection: to      load the Site accurately for you, and to perform analytics on Site usage      to optimize our Site.
• Source of collection: Collected      automatically when you access our Site using cookies, log files, web      beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information      (including credit card numbers) email address, and phone number.
• Purpose of collection: to      provide products or services to you to fulfill our contract, to process      your payment information, arrange for shipping, and provide you with      invoices and/or order confirmations, communicate with you, screen our      orders for potential risk or fraud, and when in line with the preferences      you have shared with us, provide you with information or advertising      relating to our products or services.
• Source of collection: collected      from you.
• Disclosure for a business purpose: shared with our processor Shopify 

Customer support information

• Examples of Personal Information collected: 
• Purpose of collection: to      provide customer support.
• Source of collection: collected      from you.
• Disclosure for a business purpose:

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our      customers use the Site. You can read more about how Google uses your      Personal Information here: https://policies.google.com/privacy?hl=en.You      can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your      purchases, and your interaction with our ads on other websites with our      advertising partners. We collect and share some of this information      directly with our advertising partners, and in some cases through the use      of cookies or other similar technologies (which you may consent to,      depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Your Rights

If you are a EU resident, you have the right to access the Personal Information we hold about you, to be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data Retention

When you place an order through the site, we will maintain your Order Information for our records and until you ask us to delete the information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Foliageplants@icloud.com

Last updated: 28/10/2022.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.